Privacy Policy

Last updated: 14 November 2026

Who we are

Hayyak (حيّاك) is a WhatsApp and phone ordering assistant for restaurants in the UAE. It is run by Bashar Tariq in the United Arab Emirates.

Questions about this page? Message or call us on WhatsApp +971 52 199 6996.

Two roles

When you order from a restaurant through Hayyak, the restaurant is in charge of your data. It decides what is needed to take and deliver your order.

Hayyak works for the restaurant. We handle your data only to run the ordering service for them, and only on their instructions. We use it for nothing else.

What we collect from customers

If you order from a restaurant on WhatsApp or by phone, we may receive:

• Your phone number and your WhatsApp profile name.
• The messages you send, including voice notes, and our replies.
• Your order: items, notes, total, delivery or pickup, and payment method.
• Your delivery address or the location you share.
• If you call the restaurant and the phone assistant answers: the call audio and a written transcript.
• Your answers to a review or feedback request, and your loyalty stamps, if the restaurant uses those.

What we collect from restaurants

• Account email and login details for the dashboard.
• Names of staff who use the dashboard.
• The menu, opening hours, branches and settings.
• Connection details for services the restaurant chooses to link, such as its WhatsApp Business number or its Foodics account.

Why we use it

• To understand your order, confirm it with you and pass it to the kitchen and driver.
• To send your receipt and order updates.
• To show the restaurant its orders and chats on its dashboard.
• To fix problems and give support.
• Only if the restaurant turns them on: review requests, loyalty stamps, and a daily summary for the owner.

We do not sell your data. We do not use it for ads. We do not share it with other restaurants.

Who helps us

We use a few service providers to run Hayyak. They get only what they need for their part.

• WhatsApp Cloud API (Meta): sends and receives WhatsApp messages and voice notes. Meta's own privacy policy applies to WhatsApp.
• Anthropic (Claude): reads your message text to understand the order.
• ElevenLabs: turns voice notes into text, and runs the phone assistant for restaurants that use calls.
• OpenAI: can also turn voice notes into text, if the restaurant's setup uses it.
• Foodics: receives the order, only if the restaurant connects its Foodics point of sale.
• Hetzner: the servers where Hayyak runs, in the European Union (Germany or Finland).

Some of these providers are outside the UAE. We pick providers that protect data and we send them only what the job needs.

Where it is kept and how we protect it

Data is stored on our servers in the European Union. Connections are encrypted (HTTPS). Only the restaurant's own staff and Hayyak can open that restaurant's data, and each restaurant sees only its own. We back up the data daily and keep the servers updated.

No system is perfect. If something goes wrong with your data, we will tell the restaurant quickly.

How long we keep it

We keep order records while the restaurant uses Hayyak, so it has its order history. If the restaurant stops using Hayyak, we delete its data within 90 days, unless the law says we must keep something longer.

You or the restaurant can ask for earlier deletion at any time.

Your rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), and good practice anywhere, you can:

• Ask what data we hold about you and get a copy.
• Ask us to correct it.
• Ask us to delete it.
• Object to marketing messages. Tell the restaurant or us, and they stop.

To ask, contact the restaurant you ordered from, or contact us on WhatsApp +971 52 199 6996. If you ask us, we will pass the request to the restaurant, or handle it with them. We aim to answer within 30 days.

Children

Hayyak is not meant for children. We do not knowingly collect data from anyone under 18 for our own purposes. If you think a child has sent us data, tell us and we will delete it.

Changes

If we change this page, we will update the date at the top. For big changes we will tell restaurants directly.

Contact

Hayyak, United Arab Emirates. WhatsApp or phone +971 52 199 6996.